Privacy policy

Last Updated: July 30, 2026

At LucidShoes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

Information We Collect

When you visit our website, we may collect the following information:

Name
Email address
Shipping and billing address
Phone number (if provided)
Payment information (processed securely by our payment providers)
Order history
IP address
Browser type and device information
Cookies and website usage data

How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to customer service requests
Improve our website and shopping experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional emails if you have opted in (you may unsubscribe at any time)

Payment Information

We do not store your credit or debit card information. Payments are securely processed by trusted third-party payment providers such as Shopify Payments, PayPal, or other available payment methods.

Cookies

LucidShoes uses cookies to:

Remember your shopping cart
Improve website performance
Analyze website traffic
Personalize your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping carriers
Shopify
Analytics providers
Fraud prevention services

These providers may only use your information to perform services on our behalf.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system can be guaranteed to be 100% secure.

Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Data Retention

We retain your information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.