Refund policy

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your item.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all original accessories and documentation.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Items marked as Final Sale
Products that have been worn, damaged, or altered by the customer

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the item arrived damaged or an incorrect product was received.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing lucidshoes.owner@gmail.com with your order number and photos of the issue.